FAQ

Frequently Asked Questions

How can I pay?

Credit card, Paypal or bank transfer. Shopping with us is safe and we take security seriously.

Receipt

Your purchase will show as being from "Konstruct" on your credit card statement. Unicity is part of Konstruct. 

How long until I get my gear?

Allow up to 14 days for delivery. We don't carry a lot of stock, so we might have to make your order after you've placed it.

How much is shipping?

In New Zealand, we charge a flat-rate of $5.00 on all orders under $150. Shop above $150 and delivery is free.

Do you ship internationally?

Yes. Rates vary and are displayed in the checkout.

Can I change my order?

There is a small chance that you can change or cancel your order after you have been through the checkout. To check, email sales@unicity.co.nz and let us know your order number and what you are wanting to change. You can return your order once it gets to you. See below.

What's your returns policy?

You can return items before 30 days after you've received them for a refund or an exchange. Read our full policy.

How can I track my order?

We'll send you an email when your order leaves us which includes a tracking link.

My order hasn't arrived

Check your email to see . If 14 days have passed since your purchase and you haven't received an email from us, call us on 0800 566 787 or email sales@unicity.co.nz

Do your prices include tax?

Yes. All pricing is in New Zealand dollars and GST inclusive. If you place an order from outside New Zealand the country we ship it to may charge duties.

Sizing

We want you comfortable in your gear so we obviously want it to fit. All product pages have a size guide. If you get unlucky and your garment doesn't fit, you can also return it for another size.

I'm having problems using the site

If you are having any technical issues with the site, send us an email and let us know what you were trying to do and what happened. We'll try resolve it.

Do you print clothing for groups or school leavers?

Yes, we love decking as many people out in cool gear as possible. We are run by Konstruct, NZ's leading supplier of custom branded apparel and promotional merchandise. Get in contact here.